now assist greyed out

[Its_Azar]

Im not able to interact with now assist, its greyed out 

[GlideFather]

Hi @Its_Azar,

that happened to me as well, but I don't remember how we fixed it....

Some quick ideas:

• do you have assigned now_assist_panel_user role?
• Also, you can try to clear the cache, log out and log in again or alternative browser,
• Eventually, go to Now Assist Admin and deactivate the NAP then activate it again,
• does it happen to you or other users?
• create case from support portal (Now Assist indicates it's not a PDI)