Now Assist Q&A Genius Results

[ganeshnunsa]

I have a requirement to enable Now Assist Q&A Genius Results. I followed the documentation below; however, I did not see an answer generated by Now Assist in the form of an actionable card

Documentation link: https://www.servicenow.com/docs/r/xanadu/platform-administration/ai-search/enabling-now-assist-qa-gr...

 

[Tanushree Maiti]

Hi @ganeshnunsa 

Refer this KB: KB1641844 Now Assist Q&A Genius Results are not generating answers on custom Knowledge tables and/or... 

KB2123249 AI summarisation (Now Assist Q&A Genius Results) is not displaying in the Mobile app 

KB1122783 AI Search or Now Assist QnA Genius Results are not displayed in portal 

Now Assist Genius Result not showing up on employee center after upgrading 

[ganeshnunsa]

Hey Tanushree,

Thanks for sharing the KB article. I have reviewed it, and it appears to address scenarios involving custom tables. However, in my case, everything is OOB