Partner user not showing up in training reports

Go to solution
lisawalbrid
Tera Contributor

4 weeks ago

I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with...

 

I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all the training she was doing through the Admin Training Dashboard.

 

At some point, she merged her account with a different email address and I stopped seeing her training. Last week she merged her training account back to her company email, but I couldn't see her training. So I added her as a partner user with her company email address. I still cannot see her training, but her account is listed under our users in the Admin training account. 

 

What can I do next to troubleshoot this issue? Any help would be greatly appreciated!

0 Helpfuls
  • 446 Views
1 ACCEPTED SOLUTION

Go to solution
Bhuvan
Giga Patron

4 weeks ago

@lisawalbrid 

 

I doubt anyone in the community could help further on this. I would suggest raising a support case with Now Learning Help Center from below link

 

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

 

They typically respond on same day and hopefully help to resolve your issue.

 

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

View solution in original post

6 REPLIES 6

Go to solution
Bhuvan
Giga Patron
In response to lisawalbrid

4 weeks ago

@lisawalbrid 

 

Glad to know it is working now and thanks for mentioning the steps followed to resolve the issue. This could help someone else in future.

 

Thanks,

Bhuvan

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to lisawalbrid

4 weeks ago

Something new to learn.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls