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4 hours ago
I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with...
I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all the training she was doing through the Admin Training Dashboard.
At some point, she merged her account with a different email address and I stopped seeing her training. Last week she merged her training account back to her company email, but I couldn't see her training. So I added her as a partner user with her company email address. I still cannot see her training, but her account is listed under our users in the Admin training account.
What can I do next to troubleshoot this issue? Any help would be greatly appreciated!
Solved! Go to Solution.
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4 hours ago
I doubt anyone in the community could help further on this. I would suggest raising a support case with Now Learning Help Center from below link
https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home
They typically respond on same day and hopefully help to resolve your issue.
As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
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4 hours ago
Glad to know it is working now and thanks for mentioning the steps followed to resolve the issue. This could help someone else in future.
Thanks,
Bhuvan
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3 hours ago
Something new to learn.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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