Regarding Webassessor Account.
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‎05-12-2025 12:40 AM
Now its been 2 weeks since I've been trying to create my webassessor account and link it with my servicenow account. I've already raised 2 cases regarding the same yet I didn't receive any assistance. When I click on save option after entering details for webassessor account (such as email, phone, address) , it logs out and when I try to log in, I shows incorrect credentials. I literally have to book slots for my CSA and CAD exams (Xanadu) before 15th June yet this issue remains unresolved. It's really frustrating to keep on trying to create new accounts yet they don't get linked even after 36 hours.
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‎05-12-2025 06:16 AM
Hi @22eg112a60
In this case, the recommended approach is to log a new learning case with the team, and they will guide you through it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎05-12-2025 06:27 AM
Try using the kryterion support chat and try transferring it to live agent.
https://support.kryterion.com/en_us/starting-a-support-chat-and-saving-the-transcript-SyYaSLJokx
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
