can Document intelligence integrate with Outlook?

Unable to Access AI Agent Studio

Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...

Now Assist Workspace Experiences enablement

Hi everyone, I’m looking for your support with a couple of issues I’ve run into on our Demo Instance, which we use for sales activities and enhancing solutions for existing clients: I created a custom Now Assist Skill using Skill Kit, but I can’t fig...

GenAI Resolve Modal — Custom Resolution Codes Not Applying (close_code always shows default options)

Hi Everyone,I am working on a customization where we want to override resolution code choices inside the GenAI Resolve modal (ui16_incident_resolve_modal) ONLY for specific conditions (Alert + specific Opened by).What we did:Created a custom UI Actio...

Assignment Groups fields not showing

Good afternoon,I am requesting assistance with enabling field edits within the Mobile Agent App.  When working in the app, I need the ability to “Edit” Incident records so users can update their form options as needed.I navigated to ITSM Mobile App >...

Now Assist skill

I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...

Guidance on Automating Software Installation via ServiceNow and Microsoft Intune Integration

Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...

I am facing an issue using Google Cloud Vertex AI as the default provider in custom Now assist skill

When I try to create a new skill using the default provider, Google Cloud AI Studio, I receive the following error message.  

Now assist skills

I am trying to create a new skill using the default provider, Google cloud vertex AI, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias

How to make changes in widget on Case page of CSM portal

In my CSM portal when i open any created case, then on that page i see a action dropdown button clicking on which i get an option of close case, now i want to add another option here as "Escalate to live agent" and after clicking on it i want to chan...

Topic picker showing up in Virtual Agent before the greeting

When a user starts the virtual agent, the first thing that comes up is the topic picker. then after I hit skip the Greeting topic is displayed.Does anyone know why the Topic picker is showing before the greeting ?  I am using a modified version of th...

Calling ServiceNow AI search through REST API

Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...

Customizing CAB Workbench: Add UI Icon for Change Request Summary & Risk Analyzer (Yokohama Release)

Howdy Community,In the Yokohama version, is it possible to customize the CAB Workbench by adding a UI action or icon that executes Change Request Summary and/or Risk Analyzer?I’m looking for functionality similar to the OOTB NOW Assist feature availa...