Not sure if in the right community. I am working to get our Service Now Agent to be more productive for out staff. I am looking for a good guidance / build guide. Just looking to find the right links to make things work. I am overwhelmed with all...
Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...
Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...
Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
im creating a onboard application and added flow desiner to automate the flowmbut in ask for approval section the approval condition is evelating as false. please check the below screen and advise me
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Hello Everyone, i have come across this question been confused with the question. would appriciate the help. Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change pol...
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Just completed the Introduction to Agentic AI !I’m excited to share a visual I created based on the course material (see diagram below). This diagram helped me connect concepts such as:Agentic AI capabilitiesAI Agent VA ChatbotAgentic AI vs Generati...
I would like to show 1 Knowledge base to end user and accordingly set the Can Read to Any user via user criteria. Create the content Type and content configurations for Knowledge base. Still Knowledge is not visible to end user. only Categories are v...
I want to add Google Gemini AI and ChatGpt to our Now Assist LLM's, Can you please provide the steps. For the information, we are using the Yokohama and Patch 4B. We have already enabled the NOW Assist and Gen AI Controller. Kindly help with the step...
NowAssist with Virtual Agent - I added some topic in - Category "-System-"I added some topics to the -System- topic category, and they are no longer visible. Can anyone please confirm which role is required to access these topics?As an admin, I am n...
Hi Everyone, I am new to Now Mobile trying to understand and navigate it I need help with Now Mobile app for the below mentioned points:If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say whe...
Hello, We're trying to follow the Assist consummed per user on dailly bases ?This will help us to followup the user activities on AI and help us to enhence some custom skills Thank you for your help Best regards,OCA
Hi all,We’ve successfully created a ServiceNow AI Agent, and it’s working well through the Now Assist chat window. However, we’re running into issues trying to access the same AI Agent through the Virtual Agent API, specifically via the /api/sn_va_as...
