PDF link is not working in agent but it is working in portal
In HR catalog form in description field added the pdf to open .It is working in portal side but not working agent workspce
Forum Posts
Resolved! Agentic Ai workflows in csm,itsm,hrsd
hi everyone currently i am working on how now assist works in CSM,ITSM,HRSD.i have an idea how to configure for now assist , now i want some information about how agentic ai works in CSM,ITSM,HRSD, can anyone suggest me how to configure it ,i need a...
In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button
In CSM Configurable Workspace, Case summary by Now Assist component to generate a summary button is missing in ServiceNow workspace but available over the native UI and Now assist panel
Now Assist for Telecommunications, Media and Technology (TMT) Test Case Summary Is not appearing
I have Installed the Plugin for Now Assist TMT But Test Summarization is not appearing here
Resolved! How to add custom field in Now assist case summerization
Hello , My client wants to use custom fields instead of the standard description field for case summarization. How can we set this up? They are not using oob description field in the case , instated there are using custom field on the description P...
Calling ServiceNow AI search through REST API
Hi guys, has anyone experience with calling ServiceNow AI search through REST API ? We are struggling to understand how to provide correct parameters into out of the box function "search" in Script Include AISASearchUtilSNC. We are struggling how to ...
ATF generation using "Create with Now Assist" results in a build error
I tried using the Test Creation feature in Now Assist based on this YouTube video,https://youtu.be/qRX7xXgTubA?si=uzB-49jzaxRb-JF9but no matter what prompt I enter,I keep getting an error like the one shown in the screenshot.If anyone knows how to re...
Now Assist TMT Plugin Generate Resolution Notes not Appearing in IN-Product Desktok(Workspace)
Hi SerivceNow Community,Now Assist TMT Plugin Generate Resolution Notes not Appearing in IN-Product Desktok(Workspace)Though It Appear In Now Assist PannelBut in Workspace its not appearing
Resolved! Can NowLLM Analyse Multiple Records to Decide Incident Priority?
How can we provide multiple records—such as a list of past incidents—as input to a Now Assist skill set, so that the content generated is based on analysing those records? For instance, instead of setting the priority of an incident based only on its...
Regarding Webassessor Account.
Now its been 2 weeks since I've been trying to create my webassessor account and link it with my servicenow account. I've already raised 2 cases regarding the same yet I didn't receive any assistance. When I click on save option after entering detail...
Update set error caused by Now Assist
We are in Xanadu version with the latest NowAssist plugin, but we faced errors when the update set accepted the recommendations given by NowAssistFor the first issue, there was only one available action to choose. For the second issue, clicking "Find...
Tags do not have operator not working when creating a report
Tags do not have operator not working Input created in report Output is showing which have JP or US tags Please suggest @Julian Hoch , Valor1, @Willem
GlideList not editable after writing code in calculated field
This code is working properly , i want to ask an alternative i.e after writing script is there any possible way to edit the Glidelist ?(function calculatedFieldValue(current) { var userList = []; var id = current.sys_id; var gr = new Gli...
Unable to Access AI Agent Studio
Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...
