Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...
I got the requirement in which I have to add a approval in knowledge category level before it goes for base level or Knowledge manager approval to publish the Knowledge article in service Now. can some one help. I have uploaded The Screen Shot for ...
while creating the incident one of the custom field needs to be update in the activities, i have configure the activity but it is updating while it is changing , it is not not updating in the activities while we creating the incident
My CSA course will expire on May 10th, so after the expiration, will I not be able to use the course to participate in CSA exams
All of these seem like buzzwords, and I couldn't find a clear distinction between ServiceNow AI, Generative AI, AI Agents, Agentic AI, and Now Assist, because sometimes their meanings overlap. Is there a clear-cut example that differentiates them?
I need to fetch system time zone for TimeZone field in Service Catalog without using Script Include
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Hello fellow AI enthusiasts. Is there a possibility for Now Assist to generate the resolution notes in a numbered form instead of sentence form? The skill works on the instance but they want to customize it and list the actions done for the incident ...
Hello Everyone, I was facing an issue in using Tools in custom skill, when I use web searchl, I was getting an error message everytime.Can someone help me, how to solve this with any step-by-step approach? Thanks!!
Hi All, We are demoing AI Agents, and trying to use the triggers on use cases, but it's not working. We added a trigger to the use case to run when an incident's state changes to "In Progress". We tried to change the incident state both on next exper...
Hi everyone,I’m planning to take the ServiceNow Certified System Administrator (CSA) exam soon, and I’m trying to figure out the most effective way to prepare.What topics should I focus on the most?Is hands-on practice using a developer instance enou...
Could someone please direct me to resources or guidance on creating an AI agent?
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
Actually i scheduled My CAD exam through online proctored mode and i clear all the checklist which are required by a examiner then i have started my test and then i was at the ending of test and i was just click on the submit button then unfortunatel...
