Now assist AI search now working
Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems
Forum Posts
How to Integrate External LLM Models Into Virtual Agent Without Using Now Assist
Hi Community,I am working on a requirement to integrate external LLM models (such as OpenAI, Azure OpenAI, Gemini, etc.) directly into ServiceNow Virtual Agent, without using Now AssistMy goals are:Use an external LLM to generate responses for Virtua...
Resolved! Clonned OOTB Case Summarization Skill not working
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
Now Assist Limit User Messages
Hi all, Just wondering if anyone has implemented a method or if their an ootb solution to limit messages a user can send to Now assist either through the Now Assist Panel or Virtual Agent? Just like when you are entering messages to copilot/chat gbt...
How to Configure AWA for Incident and catalog task based on availability and capacity
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Calling Now Assist Custom Skill from scripts with non-record related parameters
I have a use case where I need to call Now Assist custom skill from a request flow. I will need to pass not only the RITM details to the Now Assist custom skill, but also other data points collected from external system. Reading the ServiceNow doc C...
Resolved! Flow Generation
HiI can't install plugins for Flow Generation and Now Creator on PDI. Where can I test these tools for free? Not for commercial usage but rather like PDI usage or learning instances, to try some prompts.
Is OOB Available to Enable Genius Results + Now Assist Synthesized Responses in Record Produce?
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
pie chart
how do I change to pie chart what's the priority header looks like ?
Now Assist prompt and UI action issue in skills
Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?
Change theme of customize theme of now assist panel
How to change the theme of now assist panel? if anyone knows please help
Token response limit in now assist skill kit
I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...
How to Remove Topic Picker Card for Virtual Agent in Microsoft Teams Channel
Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
Resolved! Which Module or feature will Provide Similar incidents for newly Ceated Incident?
Will Now assist provide similar incidents fir the newly created incident?If Yes. Please let us know the procedure?Which Module will Provide Similar incidents in Servicenow if not NowAssist?
Resolved! About Summarization Using Now Assist
Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...
