Resolved! Apresentação
Olá para todos!! Me chamo Joice, sou natural de Salvador Bahia, Brasil! Iniciei essa jornada de estudar a plataforma Sevicenow afim de aprender um profissão nova. Vamos que vamos!
Forum Posts
Now Assist Q&A Genius Results
I have a requirement to enable Now Assist Q&A Genius Results. I followed the documentation below; however, I did not see an answer generated by Now Assist in the form of an actionable cardDocumentation link: https://www.servicenow.com/docs/r/xanadu/p...
How does AI Control Tower handle governance for third-party AI agents alongside native SNow agents ?
Background & Context: With the launch of AI Control Tower at Knowledge 2025, ServiceNow positioned it as a unified command center for governing any AI agent — native or third-party. The platform promises enterprise-wide visibility to monitor and mana...
Deny access to now assist In VA for paricular group
Hi everyone,We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.We have a requirement to restrict the visibility of Now Assist within Virtual Agent on c...
DocIntel Extraction Intermittent Failures - Now Assist Skill randomly failing after working perfect
Hi Community,Environment: Vendor InstanceServiceNow Version: ZurichIssue:DocIntel extraction was working perfectly until4 days ago. Now it exhibits intermittent behavior:- Sometimes extracts and populates fields correctly- Most of the time fails with...
Completed the Challenge with the #BuildMoreWithBuildAgent Health Maintenance
Excited to share my latest project: Health Maintenance Application built on ServiceNow! #BuildMoreWithBuildAgentI designed and developed this solution to simplify how families manage their healthcare activities in one place. Key Features:- Family M...
How to capture Apigee response in servicenow now assist agent
<p>I am sending payload from ServiceNow Now Assist Agent to Apigee successfully. Apigee processes the request and sends a response. I need help in capturing the response body in ServiceNow and using it to update/display in the incident. Which action...
Could you let me know where I can find the ServiceNow ITSM manual for new learner?
Hi Team,Could you let me know where I can find the ServiceNow ITSM manual for someone new to the platform? Thanks
Now Assist App Generation Error
Hi everyone,I'm trying to use Now Assist for app generation. We’ve already activated the Now Assist skill, and it appears in the Now Assist panel. However, when we type a prompt to create an app, Now Assist always returns the error:“Sorry, there was ...
Resolved! External connector confluence
Hi, We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working. We cannot find th...
Resolved! How do i delete a custom skill in Now Assist skill kit?
I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
Invoke now assist skill in custom script like BR
I want to trigger the chat summarization skill in a BR for interaction records. Any suggestions here the best way to get this.Not sure after scanning through many articles.
Resolved! Unable to Promote Agentic AI Agent to Now Assist Panel After Upgrade
Hello Community,We are working on Agentic AI using Now Assist / AI Studio and facing an issue while trying to promote an agent to appear in the Now Assist panel.Details:Platform release: [e.g., Washington DC / Vancouver]We have created an Agent using...
MCP Server new tool added is not seen by the MCP Client
I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...