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ROI - for GenAi, Now Assist for ITSM and HRSD and CMDB & AI Integration

AmareshaGante
Tera Contributor

an hour ago

Hi All,

 

 

I am working on one proposal where we proposed GenAI, Now Assist for Incident Triage, Summarization, content generation and reduce Resolution time. And CMDB and AI Integration.

 

Customer asking for ROI. Please help to share the ROI details in Report or Dashboard format.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

an hour ago

Hi @AmareshaGante 

ROI is a big ask from customers, especially when it comes to AI. The ROI totally depends on the business and the specific use cases you’re building.

See if these help

 

https://www.servicenow.com/community/itsm-articles/now-assist-for-itsm-how-genai-has-transformed-its...

 

https://inmorphis.com/insights/blogs/servicenow-genai-itsm-roi

 

 

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