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Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

AlejandroC41326
Tera Contributor

yesterday

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to the guide, I should be able to select such fields in the Semantic Indexed Fields section of the tool, however, when I try searching for them, I get "No results found". I have followed all steps thus far, and have not otherwise modified the instance in any way. Any ideas?

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warren_chan
ServiceNow Employee
ServiceNow Employee

yesterday

Check that the AI Search is functioning in your lab instance. These can sometimes take a while to provision the service, or worse, fail all together. 

 

Go to AI Search > AI Search Status and verify that it is green (active). If it's green, go to AI Search > Preview > Search Preview (legacy or new one), and try a triple wildcard search (***) on one of the Search Sources, like Knowledge. If the wildcard search doesn't present any results, then AI Search is not working in your lab instance and likely needs to be reprovisioned.

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