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Service Catalog Workflow and Requested Item Flow

Dear Sir.Recently I am doing a lab on my own PDI. I generated a Flow by use of Flow Designer and applied it to one Catalog Item. When I test, I found that the Folw didn't work as I think. Say, when a request is created, it should be routed to the man...

Clicking on Suggested result drop down in AI Search not directing on correct link

while using AI Search on service portal, for search items other than catalog item and knowledge artcle, if we click from suggested result list, its not directing to correct page whereas if we press enter and click same result, its direct to correct l...

How to add checklist on the automation designer that would be visible during testing?

I having issue creating a checklist visible during the testing of playbook. I created a checklist under request item but have issue figuring out how to add them in the flowchart? Does anyone have idea how to add them in the automation designer in ser...

Finding duplicates in a table based on one field using filter

Right now, if we want to find duplicates in a table, we need to group by on field, is there a better way to do to find duplicates using filter if not, can ServiceNow has any plans to implement that.

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