Scheduled job for Indexing (ais_datasource)
Is there any OOB scheduled job to index tables (ais_datasource) for AI search?Now we are doing it manually by clicking UI action Index All Tables.
Forum Posts
(Next Experience) AI Search in Service Operations Workspace for ITSM
Hiany one set up (Next Experience) AI Search in Service Operations Workspace for ITSM
How to create UI policies with Now assist prompts on Now assist Creator
Can someone please suggest how we can configure UI policies through Now assist prompt on Catalog builder
Resolved! Snow to 3rd party integration
Can anyone share SNOW Integration to 3rd party applications, XML parsing, ServiceNow custom application configuration use cases for interview preparation?
Keep receiving error message in the URL for Now Learning
Can anyone help fix this issue. I can't log into my Now Learning due to the screen keep glitching. It only does this when I try to launch my "Now Learning" and when I click on the "ServiceNow Univsersity" in my PDI instance. Please Help! This issue i...
Roles
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?A. itilB. task_workerC. sc_fulfillerD. catalog_ful llerE. fulfiller Chat GPT says the right answer is C. But iam not able to find su...
How to design the workflow for agent AI
How to design the workflow for agent AI - Based on report we need month in Excel sheet related to SLA of Incident, Change and Problem Tickets
How to acheive below scenario
My query here is Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.The section should display only open (active) RITMs requested by the same caller.Closed, cancelled, or completed RITMs should ...
Now Assist Custom Skill - Not Returning Expected Results When Triggered From SubFlow/ From BG Script
Execution of Skill from Sub Flow:I am leveraging a custom skill named “Email and PII Triage” from a subflow using “Execute Skill” OOB Action.Purpose of the Skill : To analyze the email body and subject and return output in JSON :{ "related_to_employe...
how to create the new dictionary entry relation ship?
i am unable to open the "sys_dictionary_relationship.list". Could you please check . Thanks
Strategic Planning in SPM- best recommendations/suggestions
I need the link to best recommendations/practices by ServiceNow for best practices.
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can I help you ?" e.g user Type " My approvals " then automatically it will execute the topic for " My approval" or if multiple topics then show the opti...
Resolved! Now assist - Not able to add AI gent Workflow in the now assist panel
Hello, We’re implementing an AI agent workflow, but we’re unable to proceed because the option “Now Assist in Panel – Platform (default)” is not available in Virtual Agent Designer. Please see the attached screenshot for reference. Could you please a...
Service NOW AI agnets & Now Assist
Hey everyone Ive been working on configuring AI agents and I have came across a small issue and need some guidance on how to proceed. On the Now Assist in VA I keep getting link to null. I have attached a pic below as a referece.
Adding Now assist skill in Ai Agent
Hi, I am trying to add a Now assist skill to an Ai Agent which i am working on. I am not getting how can i pass the input record to the skill from the agent. Any help will be appreciated here. Thanks in advance. Thanks,Vamshi