Step by Step plan for learning ServiceNow AI

Prashant62
Tera Contributor

I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.


5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @Prashant62 

Greetings!

As a ServiceNow veteran, I'm happy to share my thoughts on this.

I assume you already have some knowledge of the ServiceNow platform. If that's the case, starting the AI learning path will be much easier. However, if you are new to ServiceNow, I would strongly recommend beginning with the CSA (Certified System Administrator) training course.

The CSA course provides a solid foundation by introducing ServiceNow terminology, platform architecture, core functionalities, and many other essential concepts. Having this knowledge will make it much easier to understand and work with AI capabilities on the platform.

Based on my assumption that you are new to AI, I would suggest first spending some time learning the fundamentals of AI. Read a few introductory blogs or watch beginner-friendly videos to understand what AI is, along with common terms and concepts. This foundational knowledge will be very helpful when you start exploring AI in greater depth.

Once you have a basic understanding of both ServiceNow and AI fundamentals, you can take advantage of the various AI-related courses available on Now Learning. These courses provide hands-on experience and will help you build practical skills while learning how AI capabilities are implemented within the ServiceNow platform.

 

 

Watch This:

 

https://youtu.be/0Fmw61s8CKc?si=TwYGFzops1pEYsIv

 

https://youtu.be/lrQylmrcbXs?si=kpPO34xXVsTNrf47

 

https://www.youtube.com/watch?v=3Tr2oQfrfn0

https://www.youtube.com/watch?v=jWttz8ERkKw&pp=ygUWU2VydmljZU5vdyBBZ2VudGljIEFJIA%3D%3D

https://www.youtube.com/watch?v=94IEnnU3xyM&pp=ygUWU2VydmljZU5vdyBBZ2VudGljIEFJIA%3D%3D

https://www.youtube.com/watch?v=SGjvB_z1Da8&pp=ygUcU2VydmljZU5vdyBBZ2VudGljIEFJICBidWlsZA%3D%3D

https://www.youtube.com/watch?v=WcCMXzcOwlw&pp=ygUcU2VydmljZU5vdyBBZ2VudGljIEFJICBidWlsZA%3D%3D

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
Discover how ServiceNow is redefining enterprise software with a unified AI platform that helps partners simplify integration, drive efficiency across front, middle, and back offices, and create lasting customer value.
Join us to meet the UI that puts AI to work, with voice, text, image, and web agents in one AI interface. See it in action during a visionary demo showcasing how Adobe is using ServiceNow to create AI-first experiences that drive real business outcomes. Come see what's possible when you put AI to

Dr Atul G- LNG
Tera Patron

Now learning :

 

 

https://www.servicenow.com/community/now-assist-forum/gf-8-getting-started-with-now-assist/td-p/3504...

 

cc: @GlideFather  Read the above from GlideFather @Prashant62 

 

ServiceNow provides a variety of training courses to help you learn about AI and related technologies. Here is the learning link where you can add the relevant skills and access the training details.

You will also get access to hands-on labs, which will help you gain practical experience.

 

https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=AI%20Agent&spa=1

 

DrAtulGLNG_0-1781473717149.png

 

Cc: @Tanushree Maiti  

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Tanushree Maiti
Tera Patron

Hi @Prashant62 

 

I will suggest you to follow the structured path. 

First know the Overview of AI .

Next Now Assist ->Agentic AI -> Predictive intelligence-> AIOPS

 

Have you completed CSA certiofication? If yes, Explore the AI System Administrator Career Journey  path in ServiceNow University  to get AI overview and how it is related to CSA.

It has 3 stages: Associate AI Administrator ->Professional AI Administrator->Expert AI Administrator

 

Read these article as well:

https://www.servicenow.com/workflow/ai/ai-transform-role-system-administrators.html?state=seamless

 

Check these video 

Now assist:

https://www.youtube.com/watch?v=URJbG8HF5D0

https://www.youtube.com/watch?v=j1nVa1hrQF4

 

Now Assist in AI Agents - Resource Guide [Updated February '26]

 

AiOps:

What is AIOps? 

Introducing the ServiceNow ITOM AIOps Configuration Center

Quick Start Guide for ITOM AIOps Event Management

ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources

A Comprehensive Overview of AIOps and Its Magic in Action

https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s

https://www.youtube.com/watch?v=AdG228DSYHA

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform, how they work, and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI agents 00:45 Agentic AI versus generative AI and rule-based automation 01:10 Agentic workflows 01:52 How agentic AI works ...
ServiceNow Now Assist Complete Demo - part 1 | ServiceNow AI Series 2026 . 🚀 Below are my top contributions to the ServiceNow Community - helping professionals crack interviews & master real-world scenarios. 🌐 Get Top-Notch ServiceNow Interview Questions https://servicenowspectaculars.com/ 🚀 FREE
Elevate your IT Operations knowledge at AIOps Power Hour-a recurring deep-dive led by ServiceNow ITOM AIOps experts. 90 minutes webinars plus a 30-minute live Q&A, you'll explore practical approaches to streamline incident resolution, automate configuration data, and optimize service health. This
AIOps: Predict and Prevent issues before they impact users and keep your digital services running 24/7. See how ServiceNow AIOps, uses the principles of AI to assist and help automate the work of today's IT Operations teams.