Step by Step plan for learning ServiceNow AI
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3 weeks ago
I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.
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3 weeks ago
Hi @Prashant62
Greetings!
As a ServiceNow veteran, I'm happy to share my thoughts on this.
I assume you already have some knowledge of the ServiceNow platform. If that's the case, starting the AI learning path will be much easier. However, if you are new to ServiceNow, I would strongly recommend beginning with the CSA (Certified System Administrator) training course.
The CSA course provides a solid foundation by introducing ServiceNow terminology, platform architecture, core functionalities, and many other essential concepts. Having this knowledge will make it much easier to understand and work with AI capabilities on the platform.
Based on my assumption that you are new to AI, I would suggest first spending some time learning the fundamentals of AI. Read a few introductory blogs or watch beginner-friendly videos to understand what AI is, along with common terms and concepts. This foundational knowledge will be very helpful when you start exploring AI in greater depth.
Once you have a basic understanding of both ServiceNow and AI fundamentals, you can take advantage of the various AI-related courses available on Now Learning. These courses provide hands-on experience and will help you build practical skills while learning how AI capabilities are implemented within the ServiceNow platform.
Watch This:
https://youtu.be/0Fmw61s8CKc?si=TwYGFzops1pEYsIv
https://youtu.be/lrQylmrcbXs?si=kpPO34xXVsTNrf47
https://www.youtube.com/watch?v=3Tr2oQfrfn0
https://www.youtube.com/watch?v=jWttz8ERkKw&pp=ygUWU2VydmljZU5vdyBBZ2VudGljIEFJIA%3D%3D
https://www.youtube.com/watch?v=94IEnnU3xyM&pp=ygUWU2VydmljZU5vdyBBZ2VudGljIEFJIA%3D%3D
https://www.youtube.com/watch?v=SGjvB_z1Da8&pp=ygUcU2VydmljZU5vdyBBZ2VudGljIEFJICBidWlsZA%3D%3D
https://www.youtube.com/watch?v=WcCMXzcOwlw&pp=ygUcU2VydmljZU5vdyBBZ2VudGljIEFJICBidWlsZA%3D%3D
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Now learning :
- What is Now Assist?
- Now Assist Admin Console overview
- AI Essentials
- Now Assist Essentials
- Agentic AI Executive Micro-Certification Learning Path
- Now Assist Executive Micro-Certification Learning Path
- Now Assist for IT Service Management (ITSM) Essentials
cc: @GlideFather Read the above from GlideFather @Prashant62
ServiceNow provides a variety of training courses to help you learn about AI and related technologies. Here is the learning link where you can add the relevant skills and access the training details.
You will also get access to hands-on labs, which will help you gain practical experience.
https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=AI%20Agent&spa=1
Cc: @Tanushree Maiti
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago
Hi @Prashant62
I will suggest you to follow the structured path.
First know the Overview of AI .
Next Now Assist ->Agentic AI -> Predictive intelligence-> AIOPS
Have you completed CSA certiofication? If yes, Explore the AI System Administrator Career Journey path in ServiceNow University to get AI overview and how it is related to CSA.
It has 3 stages: Associate AI Administrator ->Professional AI Administrator->Expert AI Administrator
Read these article as well:
https://www.servicenow.com/workflow/ai/ai-transform-role-system-administrators.html?state=seamless
Check these video
Now assist:
https://www.youtube.com/watch?v=URJbG8HF5D0
https://www.youtube.com/watch?v=j1nVa1hrQF4
Now Assist in AI Agents - Resource Guide [Updated February '26]
AiOps:
Introducing the ServiceNow ITOM AIOps Configuration Center
Quick Start Guide for ITOM AIOps Event Management
ITOM: Predictive AIOps || Knowledge & Troubleshooting Resources
A Comprehensive Overview of AIOps and Its Magic in Action
https://www.youtube.com/watch?v=RZKhaP34_Ro&t=2s
https://www.youtube.com/watch?v=AdG228DSYHA
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hi @Prashant62
Here you will get all course links:
Overview:
Agentic AI:
Now Assist:
- What is Now Assist?
- Now Assist Admin Console overview
- Now Assist AI Agents Deep Dive
- Now Assist for IT Service Management (ITSM) Essentials
- Now Assist Essentials
- Now Assist for IT Service Management (ITSM) Implementer
- Now Assist for Creator Implementer
- Now Assist Data Kit Fundamentals
- Now Assist for Creator Guide
- Now Assist for HR Service Delivery (HRSD) Implementer
- Now Assist for Customer Service Management (CSM) Implementer
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti