Training NowLLM with custom data

[abinaya-s]

Hi team , 
I am working on a project to create a "widget recommendation system" that is if the user gives the use case, the widgets has to be recommended for that use case. I am using now assist skill kit and here I have some queries .
1.How can I make the NowLLM learn the custom data (widget data)?
2.Is using RAG as the tool the right way here ?
3.I am facing issues(in the AI search profile ) while using RAG .I don't find any resources in this part.
Can you please share me resources on how to ingest the data and query those data in now assist skill kit ?
It would be helpful if you can guide me in this part.
Thank you .

[Community Alums · Accepted solution]

Hi @abinaya-s ,

It would be difficult unfortunately.

You could use the Generative AI controller

to connect to a 3rd party LLM 

However, Now Assist does offer a Playbook Generation Skill FWIW

https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/now-assist-p...

[Community Alums · Accepted solution]

Hi @abinaya-s ,

It would be difficult unfortunately.

You could use the Generative AI controller

to connect to a 3rd party LLM 

However, Now Assist does offer a Playbook Generation Skill FWIW

https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/now-assist-p...

[Dr Atul G- LNG · Accepted solution]

Hi @abinaya-s 

I agree with @Community Alums on this. Also, you can reach out to the Now Assist team internally and get the inputs.