Resolved! Now assit plugin instance not entitled
Hi I am trying to install now assit plugins in my instance but during the process it is stating Instance not entitled How to fix this ?
Forum Posts
how to create the documentation for service portal
To prepare documentation for ServiceNow portal developer So what are the things to be mentioned in the documentation for whenever need to hand over anything the development features to the other portal developer So what are the things to be given and...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Resolved! CSA Capstone Project - getting to My instance to perform tasks
I am trying to start the CSA Capstone (Module 9) and signed up for a PDI. Once I logon, it takes to me an App Engine dashboard. I can't figure out how to get to a workspace to start the tasks, for example Task 1- Update Incident Mgnt. How do I ge...
Resolved! How to instruct Now Assist to generate Knowledge Articles using a custom template
Hi everyone,I’m currently working on a POC for Now Assist for Knowledge Management.The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).Verified that the OOTB skill generates an artic...
Resolved! I want to change the Now assist label in the Virtual agent chat window
I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith
NowAssist Panel CMDB Error "Sorry, there was a problem on my side trying to complete this request."
Good day,I’ve encountered the following error message when trying to use all the Skills in the Now Assist Panel:“Sorry, there was a problem on my side trying to complete this request.” I have already performed the following troubleshooting steps, bu...
servcie now studio facing issue
Hi All, I am triyng to create custom application with scope option in servcie now studio facing issue, Kindly check the screenshot tell the issue on this.
Guidance on Automating Software Installation via ServiceNow and Microsoft Intune Integration
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...
Chat Integration with Teams
Hi, We've been trying to integrate ServiceNow into teams.What we have been trying to do is escalate a session with M365 Copilot inside teams to a ServiceNow live agent. We have tried 2 approaches as of now. 1. API calls to the interaction table: Th...
Now Assist (AI) Agent Connection to Live Agent not working
We are attempting to set up NowAssist for our portal, using an LLM AI Agent (Ava StarIQ). I have modified the oob Topic for Connecting to a live agent to include a question for the user to answer. This will route them to the correct queue. It was ...
Now Assist Admin under the log able to see the provider as Azure open Ai chat.
We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...
Want to create a new app from studio
While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...
Resolved! Unable to Enter Text in Now Assist Panel
Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....
The Links of catalog item from VA chat goes to id=va_sc_cat_item instead of id=sc_cat_item
We have a requirement where, upon searching for any catalog item using the Now Assist Virtual Agent, the link generated in the VA chat points to id=va_sc_cat_item instead of the expected id=sc_cat_item.For example, the link currently appears as:http...
