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SNPI - Explore Now Create

1.Navigate to Project > Projects > All.  2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload.  4.Ope...

Zahab by Kilo Contributor
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  • 1 replies
  • 0 helpfuls

Create a report using performance analytics

Hi all, My requirement is to create a report and calculate the average time taken for a assignment group to resolve or close an Incident.  This timing should not Include Onhold time of an incident. Any documentation or learning links will be helpful....

Abishek1998 by Tera Contributor
  • 168 Views
  • 2 replies
  • 0 helpfuls

servicenow issue

Hi, can someone please provide a solution for this query. assigned to person in the CR should able to edit the planning tab during "Authorize" state of CR.is there any business rule/client scripts/ACLs restricts this?

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NIRANJANAH by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Agentic AI

I am trying to build an AI Agent for an IAM application in ServiceNow where it can evaluate SOD policies for an identity. First the agents uses the script tool to query the identity role relationship table and gets the active relationship data. Secon...