Does Now assist for SIR has the work-notes and additional comments summarization skill ?

Does Now assist for SIR has the work-notes and additional comments summarization skill ?if we don't have this kind of skill OOB can we create a custom skill?

Service now platform implementation

While going through the Service Now Platform implementation, there is task validation to be done (attached SS). But unfortunately, task details aren't visible. Can someone help me with suggestions on how to maximize the window for task details.#SNPIN...

ServiceNow PDI gets Now Assist. Build Agent skills officially available in PDI.

Today (15th April) I saw in my developer site there was an highlight to upgrade my PDI to Australia release including Now Assist. I did not hesitate and upgraded it.  Yes, the new PDI instance has Now Assist Enabled but plugins are not available to a...

Is Customer Service workspace rename to IT-service Desk workspace?

We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...

Now Assist AI Agent crashing when triggering a Conversational Topic tool (Transfer to Live Agent)

Hi everyone,I'm struggling with a weird issue on AI agent. My AI Agent works great for searching KB articles and incidents, but it crashes every time it tries to trigger the ' Transfer the support to a live SAP Expert agent' topic.The logs show the t...

I’m currently facing an issue with my ServiceNow lab instance

AI generated responses in Virtual Agent

Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...

Topics in Now Assist Virtual Agent on MS teams redirecting directly to it agent.

Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic.  But the same topics are working correctly over th...

Routing live chat to specific groups based on user input

I have a requirement to provide end users with two options: HR and Travel. Based on the selected option, the chat should route to a specific queue:HR → HR Agent WorkspaceTravel → CSM/FSM Configurable WorkspaceI created a VA flow with a “Select Suppor...

Service Poratl

Hi Team,Can someone please help me with this Service Portal change? I need to make the Knowledge Base section similar to the “Create an Idea” kindly help me asap. 

Does trail version PDI include mcp server capabilities? I cannot install the mcp plugin in my PDI

Hi, Can someone please help me with installing mcp plugin in PDI? or how to make my PDI exposed as MCP server for connecting it from MCP gateway (like context forge)

AI Agent Studio – How to Track Consumption per Agent / Agentic Workflow?

Hi Team,I have created an Agentic Workflow (AI Agent) in AI Agent Studio and I would like to track the usage/consumption for each individual agent or for a specific Agentic workflow.Currently, I am looking for:Per agent consumption metricsUsage detai...