Virtual Agent in MS Teams Case Card Response
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02-12-2025 12:44 AM
When we ask for the case summary in virtual agent we are getting a card response as expected with short description, created, priority, updated and description field. but here in MS teams chat along with description field we are getting extra info with some HTML tags and all and if we remove the whole description field in topic designer it is not coming but in the portal virtual agent we are getting proper card response only here in MS teams chat we are getting some HTML tags results with field. now we need only description to show in MS teams so, how to remove that extra HTML info from that ?
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