Triage cases use case in agentic ai workflows

lalithkumar · ‎06-08-2025

Hello Everyone , Currently I am trying to test the OOTB triage use case in agentic ai studio it displaying message like the picture below

even record is available it showing record not found ,It is in Xanadu version ,is the problem is with version ?or any other problem it may be can anyone help me with this

VimalJ · ‎06-19-2025

It's a version issue, once you upgrade to the latest version, it works.

View solution in original post

Dr Atul G- LNG · ‎06-09-2025

Hi @lalithkumar

Not 100% sure, try to repair the plugin once and try.

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lalithkumar · ‎06-09-2025

recently i have installed the plugin is it the problem with the plugin ?

i will check it

sayantanadu · ‎06-17-2025

Hi @lalithkumar ,

I am facing the same issue in Triage Case. Attaching the screenshot for reference.

Could you please let me know if you were you able to find any solutions to this?

Regards,

Sayantan

lalithkumar · ‎06-18-2025

hi sayantanadu,

It might be the version problem,i tried in xanadu version I am currently trying to figure it out ,which version are u using ?