VA Now assist Post Chat Survey Ready /In-Progress not in survey instance

jaiho_rai
Kilo Sage

VA now assists- Post Chat Survey Ready /In-Progress not showing in Survey Instance?

 

The post-chat survey works with Virtual Agent – Now Assist – LLM. As I checked, the survey appears in the survey instance only after it is completed. It doesn’t show other states like Ready or In Progress for VA.

 

Does anyone know how we can capture surveys that are still in progress in the survey instance record from the virtual agent?

 

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