Which Module or feature will Provide Similar incidents for newly Ceated Incident?

[Parjanya SaiKr1]

Will Now assist provide similar incidents fir the newly created incident?
If Yes. Please let us know the procedure?

Which Module will Provide Similar incidents in Servicenow if not NowAssist?

[Dr Atul G- LNG · Accepted solution]

Hi @Parjanya SaiKr1 

https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/predictive-intelligence/test-simi...

https://www.servicenow.com/community/incident-management-sow-forum/how-to-add-similar-incidents-choi...

[yashkamde]

Hello @Parjanya SaiKr1 ,

May this work for you? 

https://www.servicenow.com/docs/r/washingtondc/it-service-management/predictive-intelligence-workben... 

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Predictive intelligence is the answer.

We have implemented predictive intelligence in our project for several use cases. one of them is predicting similar incident based on an incident field(input). 

[Praveen BM]

Hi @Parjanya SaiKr1 

See if this helps you similar incidents 

Thanks,

Praveen