Which Module or feature will Provide Similar incidents for newly Ceated Incident?

Parjanya SaiKr1
Tera Contributor

Will Now assist provide similar incidents fir the newly created incident?
If Yes. Please let us know the procedure?

Which Module will Provide Similar incidents in Servicenow if not NowAssist?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @Parjanya SaiKr1 

 

https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/predictive-intelligence/test-simi...

 

https://www.servicenow.com/community/incident-management-sow-forum/how-to-add-similar-incidents-choi...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Hi @Parjanya SaiKr1 

 

https://www.servicenow.com/docs/r/yokohama/intelligent-experiences/predictive-intelligence/test-simi...

 

https://www.servicenow.com/community/incident-management-sow-forum/how-to-add-similar-incidents-choi...

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

yashkamde
Tera Guru

Hello @Parjanya SaiKr1 ,


May this work for you? 

https://www.servicenow.com/docs/r/washingtondc/it-service-management/predictive-intelligence-workben... 

 

If my response helped mark as helpful and accept the solution.

Tanushree Maiti
Kilo Sage

Predictive intelligence is the answer.

We have implemented predictive intelligence in our project for several use cases. one of them is predicting similar incident based on an incident field(input). 

Please mark this response as Helpful & accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Praveen BM
Tera Contributor

Hi @Parjanya SaiKr1 

 

See if this helps you similar incidents 

 

Thanks,

Praveen