Workspace OOB “Export to PDF” shows no related list rows in Test instance (works in DEV

[RK41]

Hi all,

Problem:
In Workspace, the OOB Export to PDF for our custom table renders related list rows in DEV, but in Test it not shows the related list (no rows). Classic UI export is fine in both environments; only Workspace export is affected.

Observed PDFs

• DEV PDF: Related list renders with multiple rows; header shows “Sort Order: Created in descending order.”
• TEST PDF: Related list not appears, and no rows render; header shows “Sort Order: None.”
  (Both headers display the query caption; I understand that’s a cosmetic display of the reference.)

What I’ve tried

1. Verified plugin partially
2. Verified user roles/ACLs (same as DEV; can read the related tables; can see related list on the form)
3. Confirmed that server‑side queries (Background Scripts) return the expected related rows by sys_id
4. Since this is OOB export, I did not customize templates.

Questions

1. Is there any Workspace‑specific sys_property that limits related list rows (e.g., max rows/timeouts) that could cause the section to render empty?
2. Any known issues (by family) where OOB Workspace export drops related lists unless a particular sort or definition field is set?

Extra context

• We cannot customize the export (must remain OOB).
• We want to understand which artifacts to align across instances so Workspace export behaves the same as DEV.

Thanks in advance!

[Ankur Bawiskar]

@RK41 

screenshots please

[RK41]

Hello Ankur,

Thanks for the response.

I have attached screenshots from both instances — one where the PDF export works and one where it doesn’t. Based on this, there doesn’t seem to be any access‑related issue.

However, I suspect I might be missing some configuration or system properties that are required for the Workspace PDF export to work consistently. Could you please advise which properties or settings I should verify?

Thanks again for your help.