Can we integrate Agentic AI use case with Virtual Agent?

aniket1kuma
Tera Contributor

‎07-27-2025 11:35 PM

I’ve developed an Agentic AI use case called "SharePoint Intelligent Search Assistant" in ServiceNow. I understand that this use case can be utilized within the Now Assist Panel, but I’m looking to integrate it with the Virtual Agent as well.

 

My questions are:

1. Is it currently possible to use Agentic AI use cases within Virtual Agent conversations?
2. If yes, what steps or configurations are required to enable this integration?
3.If not, are there any workarounds or upcoming features that might support this?


Any guidance or documentation links would be greatly appreciated!

 

#AgenticAI #VirtualAgent #NowAssist #ServiceNowAI #IntelligentSearch #SharePointIntegration #AIUseCase #ServiceNowDevelopment #ConversationalAI #ServiceNowCommunity

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pavani_paluri
Giga Guru

‎07-28-2025 12:48 AM

Hi @aniket1kuma,

 

I dont think we can use Agentic AI in VA yet. I am thinking of creating a scripted rest api and custom topic that accepts user input, call this custom api and displays results to user.

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

aniket1kuma
Tera Contributor
In response to pavani_paluri

‎07-28-2025 05:33 AM

Hi @pavani_paluri,

Could you please share any sample of scripted rest API through which we can call the AI Agent in our script?

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