Change request summarization and risk now assist features in CSM
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06-09-2025 05:56 AM
Hi everyone,
I have enabled the out-of-the-box Now Assist features for ITSM Change Summarization and Change Risk. I’d like to know if there’s a way to implement these features in the Customer Service Workspace? Thanks.
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06-09-2025 06:09 AM
which workspace is this -> Customer Service?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-09-2025 09:03 AM
Hi Ankur,
Yes, its customer service workspace.
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06-10-2025 11:35 PM
What do you mean you want it in CSM Workspace? To use on ITSM tickets or CSM Cases?