Change request summarization and risk now assist features in CSM

Dhana Lakshmi K
Tera Contributor

Hi everyone,
I have enabled the out-of-the-box Now Assist features for ITSM Change Summarization and Change Risk. I’d like to know if there’s a way to implement these features in the Customer Service Workspace? Thanks.

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Dhana Lakshmi K 

which workspace is this -> Customer Service?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,
Yes, its customer service workspace.

Vegard S
Kilo Sage

What do you mean you want it in CSM Workspace? To use on ITSM tickets or CSM Cases?