Hi there!
I am trying to modifiy the Nowassist Panel, so that our agents can benefit from closed cases and incidents.
I've added the indexes data source for cases but for me it seems, that only knowledge and incidents are used for answers.
Is the agent capable of using resolved and closed cases to solve same error messages?
Second question: When i try to add an external data source, i get "page not found" error. Is there a trick to add an external datasource?
br
Dominik
