Resolved! I want current logged in user in the CC of the client script.
I tried adding current logged in user in Email client template in the CC as a recepeint "javascript: gs.getUser().getEmail()" but it wont work, can anyone help me on this?
Forum Posts
Resolved! Why i am not able to create dashboards? What role do i need to create dashboards?
I am trying to create a dashboard for home page. When i go to self-service -> dashboard, i am not allowed to create a dashboard. Please suggest what should i do. Attached the dashboard page for reference.
Now Assist context Menu configuration in Journal fields (Work notes and Additional Comments)
Hello All,I have a requirement to enable Elaborate and Shorten for work notes and additional comments . I have created a new Now Assist Menu configuration on the CSM case table but I am unable to see options for work notes and additional comments. Th...
Engagement Messenger AI Search for Knowledge View
Hi, I am having trouble configuring an AI Search to view and search Knowledge Base articles through an Engagement Messenger module that is integrated with a 3rd Party application. The client is licensed for ITSM, CSM, and Virtual Agent. What I've com...
how released management and change management is different
How is released and change management is different
Question
Now Assist Admins can add or manage skills through the following options and interfaces.Choose 2 A Now Assist Workspace8. Skill Prompt ManagementC. Individual Skill Configuration recardsD. Now Assist Skill Kit
Can we integrate Agentic AI use case with Virtual Agent?
I’ve developed an Agentic AI use case called "SharePoint Intelligent Search Assistant" in ServiceNow. I understand that this use case can be utilized within the Now Assist Panel, but I’m looking to integrate it with the Virtual Agent as well. My ques...
before import set run log the time
I have Created Data Source and import one excel and after load 20 records, made transform map, mapped records and then go on Schedule import refer same data source and select Execute post-import script gs.log('Scheduled Import "' + current.name + '"...
I sometimes can't use chatbot(vertual agent) in customer portal
When using the chatbot (virtual agent) in the customer portal as a requester user or administrator, I often cannot select new chats or topics.Please let me know how to solve this problem.
UAT and Dev Mid server down
My UAT and Dev Mid-server are down with the same issue : Login authentication failure for User cm_midserver_user associated with down MID Server: a96d5fad87591e507867113e3fbb350e. Check password on MID server. I thought is was the certificate issue a...
Resolved! GenAI Now Assist Chat Summarization
Team i am trying to configure the chat summarization for CSM and in the option where i need to choose the input data i see many portal which one do we need to select
Now Assist or other Tool to create Stories from Catalog Items for Automate Test Frameworks
Good Day ServiceNow Community,we have round about 500 catalog Items in our CMDB.Currently we want to test them all via the Automated Test Framework.Therefore i need to write a Story for each Item.After writing 100 Stories i was wondering if there is ...