Access to sys_generative_ai_log for Now Assist analytics and debugging

[Simon Midtvedt]

Hi all,

I’m looking for input from others working with Now Assist on whether you have enabled read access for admins to the sys_generative_ai_log table in your instances.

According to the official documentation for Now Assist Analytics Dashboard Indicators (link here), many of the analytics insights are retrieved from this table.

We are exploring whether accessing this table directly could help us:

• Provide more granular insight into the use of assists/actions at the ticket level (e.g. number of assists per ticket)

• Debug issues with prompt execution, translations, or skill outputs, particularly when working with custom skills or evolving prompts

My understanding is that this table currently has maint-only access by default, and that viewing the logs directly isn’t enabled for admin roles out of the box. Have any of you opened up read access to this table for troubleshooting or deeper analytics? If so, did you encounter any challenges or risks we should be aware of?

Would direct access to this table be a viable path for tracking which assists/actions were triggered for specific tickets, or is that information better retrieved elsewhere?

Thanks in advance for any insights or experiences you can share!

[Fitz4 · Accepted solution]

My understanding from a session at Knowledge '25 today was that this is common (removing Maint and adding Admin to the ACL).

[Simon Midtvedt]

Thanks for the comment. We will go ahead and ask support to enable read access to the table.

The reply from support was that "The sys_generative_ai_log table could contain sensitive data from HR or Legal cases which is why we do restrict its access to maint user only."

[Lener Pacania1]

Under Safeharbor - Q3 fiscal - The sys_generative_ai_log table will be accessible to admin users

[jay97]

I cannot access it . can you please please let me know ?