Hi,
as per the user-side requirement, I need to add some detailed case information to the end of the OOTB Case Summarisation skill’s response. This information is static; it must only be displayed in the response and not used by Now Assist to generate the summary. How can I use the OOTB skill (or a clone of it) without creating a custom skill? I have created a function in a script include to retrieve all the information, but the ‘Add tool’ feature is disabled and I cannot call it within the OOTB skill. Please see attachment with example of JSON object with details and the add tool section disabled.
Regards
