Adding new sections for the Incident Summarization skill
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10-06-2025 04:06 AM
Hi,
Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills?
I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the prompt?
Regards,
Ayman
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10-06-2025 05:09 AM
To add new sections dynamically:
- Go to the “Choose input” step in your skill configuration.
- Select the relevant fields that correspond to the section you want to include.
- For example:
- To enable SLAs, select fields like SLA, SLA breach, SLA duration.
- For Child Incidents, select Child Incident Count, Child Incident List, etc.
- Return to the Prompt step, and the new section should now appear in the dropdown.
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10-07-2025 07:47 AM
Thanks for this. Sorry, my question was more around adding a new Custom Section.
Regards,
Ayman
