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Adding new sections for the Incident Summarization skill

ayman_h
Kilo Sage

Hi,

Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills?

Screenshot 2025-10-06 at 11.59.46.png

 

I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the prompt?

 

Regards,

Ayman

1 REPLY 1

ayushraj7012933
Tera Expert

To add new sections dynamically:

  1. Go to the “Choose input” step in your skill configuration.
  2. Select the relevant fields that correspond to the section you want to include.
    • For example:
    • To enable SLAs, select fields like SLA, SLA breach, SLA duration.
    • For Child Incidents, select Child Incident Count, Child Incident List, etc.
  3. Return to the Prompt step, and the new section should now appear in the dropdown.