AI Agent execution failed: "sn_aiservice" is not defined

mnccmf
Tera Contributor

‎04-04-2025 09:04 AM

Does anyone know why I am getting the following error?

 

AI Agent execution failed: "sn_aiservice" is not defined

 

The background is I have an action calling a script include and I keep getting this error. I have AI studio installed and active.

Thanks

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2025 09:06 AM

Look like some service is missing, did you try repairing plugin once?

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mnccmf
Tera Contributor
In response to Dr Atul G- LNG

‎04-06-2025 01:33 PM

Thanks. I repaired it but get the same error. I think it may be a provisioning issue so have raised a ticket.

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warren_chan
ServiceNow Employee
ServiceNow Employee

‎04-07-2025 09:08 PM

Do you have more of this error that you can share? What are you trying to do when this error is thrown? What script include is being called?

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