Hide OOB Now Assist Side Panel Prompt Message

CA5
Tera Contributor

‎03-29-2025 05:20 PM

How can I hide OOB Now Assist Side Panel Prompt Message or from where this prompt is showing up?

As per the requirement, Now Assist side panel should remain hidden by default, and only display prompts when explicitly requested by the agent

0 Helpfuls
  • 2,481 Views
12 REPLIES 12

Community Alums
Not applicable

‎03-29-2025 07:06 PM

Hi @CA5 ,

 can you help me with some screenshots please? where exactly is this now Assist shows you?

 

0 Helpfuls

CA5
Tera Contributor
In response to Community Alums

‎03-30-2025 01:42 AM

CA5_0-1743324134738.png

 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to CA5

‎03-30-2025 12:31 PM

Hi @CA5 

We can't actually hide it, as it's coming from multiple scripts and code, which isn't advisable to conceal. But why do you want to hide it? If you do, you won't be able to use Now Assist.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

CA5
Tera Contributor
In response to Dr Atul G- LNG

‎03-30-2025 04:02 PM

Hello Atul, request is not to hide Now assist but instead prompt message which comes OOB and replace with AI agent-based messages. 

0 Helpfuls