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Ai Agent Studio - Condition and trigger

SarahRu
Tera Contributor
In AI Agent Studio I see out-of-the-box triggers using the condition state CHANGESTO,
but the CHANGESTO operator is not available in the condition builder.
 
How are OOB triggers handling this condition and is CHANGESTO officially supported in Agent Studio trigger conditions?
3 REPLIES 3

Tanushree Maiti
Tera Patron

Hi @SarahRu 

 

Are you try to trigger Flow and if there you are facing the issue , then check it.

 

Refer KB : KB2913413 Workflow Studio/Flow designer missing condition operator "'changes', 'changes to', and 'ch... 

 

Cause

This issue has been identified as a defect, and PRB2005619 has been logged to address the problem.

Resolution

The PRB2005619 is currently in investiagtion phase and in the meanwhile the customer can use the below workaround:

1. Add the property 'sn_flow_designer.predicate_builder_enabled' in the effected instance and set it to false. This enables the display of 'changes', 'changes to', and 'changes from' in the trigger condition operators.
2. After applying this workaround, the missing trigger condition operators should be visible

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Thank you for the suggestion. However, my question is specifically about AI Agent Studio triggers, not Flow Designer triggers. Do we have any documentation or confirmation that AI Agent Studio trigger conditions use the same predicate builder implementation and that PRB2005619 also applies to AI Agent Studio?

Victor Chen
ServiceNow Employee

Hi, this is a known gap. We are looking to address this in a future patch in the Brazil release timeframe [Safe harbor applies.]