I understand this is frustrating, but please try updating all these plugins (in order).
Generative AI Controller
UXC Generative AI
Check if the below plugins are installed properly: (3-7)
Microsoft Azure OpenAI Generative AI Spoke
ServiceNow IntegrationHub Action Step - Server Sent Events
Open AI Generative AI Controller
IBM Watsonx Spoke
Aleph Alpha Spoke
Now Assist Admin Console
Now Assist for Platform
Now Assist for CSM
Now Assist for ITSM
Now Assist in AI Search
Now Assist in Knowledge Management
Knowledge Capabilities in UI builder
Now Assist in Virtual Agent
Now Assist in Virtual Agent Designer(Now Assist Skill Discovery and Execution)
Chat Summarization for Virtual Agent
Now Assist in Conversational Catalog Request
Now Assist Context Menu
Now Assist AI Agents
Now Assist Skill Kit
Now Assist Analytics
Most of th3ese AI agents gets stuck or stalled either your AI agent build was not applied with right input or expected outcome was not configured properly. Have you checked the log - AI agent decision log ? are you seeing any logs? it gives you clear picture, where it got stucked? if this is not showing anything or you are not sure, try closing this and check on the OOB skill or agent, if this works, mostly your Ai agent are working . try with easy skill and see how it works. if nothing works, upgrade the new patch 5 in Yokohama
Regards, PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
