Any ideas? all plug-ins are up to date and instance is on the latest patch of Yoko
Hi Everyone,
I am getting same problem.
When i downloaded AI agent decision logs fils then its showing: {"status":"SUCCESS","payload":[]}
My friends, I come bearing gifts, of
After running into the same issue, and working extensively with the SN team, we were able to resolve.
Big ups to @kevinchu from the NOW support team and the engineers over there.
For one, make sure everything has the latest plugin versions, goes without saying.
Now Assist AI Agents
App id: sn_aia
Generative AI Controller
App id: sn_generative_ai
POSSBILE REASON #1 (KB2182117)
This issue occurs because the system property llm_consent_provided is missing from the instance. Without this property, the AI Agent Studio cannot confirm model availability, preventing workflows from launching.
To resolve the issue:
- Create a system property:
- Name: llm_consent_provided
- Type: String
- Value: MODEL_AVAILABLE
- Save the property.
Once the property is created and set, AI Agent Studio will be able to initiate workflows and respond to test inputs properly.
NOTE: This did not resolve my issue.
POSSBILE REASON #2
Issue was caused by the "CollabChatGlobalUtils" setting being disabled (active=false)
Go to script includes, make active again
Hope this helps OP, let me know if this ends up solving your issue and if it does lets mark this as the solution to save others from going down a troubleshooting rabbit hole.
