AI Agent Use Case: 'Now Assist' Not Triggering on Incident Creation/Update

[Muhammed Hafees]

I've created a use case for an AI agent, where the trigger condition activates when an incident is created or updated. However, I can't find any 'Now Assist' action on the incident page. Will 'Now Assist' activate automatically, or do we have to start it manually? Has anyone else encountered a similar issue with the AI agent?

[anubhavkapoor76]

@Muhammed Hafees - AI Agents are unlike "UI Actions" which would not be found on Incident form. The closest analogy you could make out for AI Agents are "Business Rules" which are triggered behind the scenes.

The table used for AI Agents execution is the Execution Tasks table (sn_aia_execution_task_list)


You could learn more about AI Agents tables here: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-a...