AI Search Genius Results not displaying instantly in widget (Zurich)

[TejaSatyaA]

Hi ,

I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instantly as soon as the user performs the search, similar to how Contextual Search or AI Assist Search widgets works.

Has anyone faced this issue or found a way to make the Genius Results display immediately without requiring an extra click?

Any guidance would be appreciated. Thanks in advance!

[Tanushree Maiti]

Hi @TejaSatyaA 

Try the steps as mentioned in this post :

" there is a oob widget : AI Search Genius Results this should be added as a macro variable to the record producer for genius result to work." 

https://www.servicenow.com/community/now-assist-forum/ai-search-assist-record-producer-enable-genius...

[TejaSatyaA]

@Tanushree Maiti , The solution you provided did not work.

[Bhavesh B]

Hi @TejaSatyaA  ,

Assuming the search profile, is linked to the Genius configurations.

The behavior that you are seeing is called as "Search on tab"

This behavior can be controlled using AI Search Assist properties

com.snc.ai_search_assist.min_length -  

The minimum number of characters entered before a search initiates. The default is 3.

com.snc.ai_search_assist.wait_time - 

The time elapsed after the user finishes entering characters in the search field before the search begins.

Note:

If you set the time to '-1', the search begins when the user leaves the search field. This behavior is known as 'Search on tab'.

Note: These are global level properties, so changes will impact the whole platform.

If  you have enabled Now Assist - then link genius result - Now Assist Multi-Content Response Genius Results to your search profile. More details here (https://www.servicenow.com/docs/r/platform-administration/ai-search/now-assist-multi-content-qna-gen... )

Please accept the solution and mark it has helpful, if it has helped you to resolve your query.

Best regards,

Bhavesh

[TejaSatyaA]

Hi @Bhavesh B, the proposed solution did not work for my scenario.