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AI Search Genius Results not displaying instantly in widget (Zurich)

TejaSatyaA
Tera Contributor

‎03-17-2026 02:22 PM

Hi ,

I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instantly as soon as the user performs the search, similar to how Contextual Search or AI Assist Search widgets works.

Has anyone faced this issue or found a way to make the Genius Results display immediately without requiring an extra click?

Any guidance would be appreciated. Thanks in advance!

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Brian Bakker
ServiceNow Employee

2 weeks ago

@TejaSatyaA 

I have published KB3137742: AI Search Genius Result portal widget on a Record Producer is not triggering a search after a pause in typing and only triggering on the field loss of focus with steps on how to change this behaviour so that it starts the search when the user stops typing. AI Search Assist is a different application, and so their properties do not apply to the AI Search Genius Results portal widget, as explained in my KB.

 

Regards,

Brian

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