We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude the HR articles from the AI but still allow them to be shown in the normal results.
For context I have put a square around the genius results and a circle around what I am calling the normal results. See attached.
It would also be nice if the same could be true for a user that asks a question with the virtual agent. The only thing I know I can do is change the search source and exclude these articles but that excludes the articles in both places.
