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3 weeks ago
We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude the HR articles from the AI but still allow them to be shown in the normal results.
For context I have put a square around the genius results and a circle around what I am calling the normal results. See attached.
It would also be nice if the same could be true for a user that asks a question with the virtual agent. The only thing I know I can do is change the search source and exclude these articles but that excludes the articles in both places.
Solved! Go to Solution.
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3 weeks ago - last edited 3 weeks ago
@Chris Doernbra1 - the recommended solution is @rpriyadarshy "Or" option - add a second knowledge search source to your search profile and exclude the results and attachments from the Genius Results (and then re-publish your profile). (hr_knowledge_va_search is my comparable screenshot). One thing to be aware of, based on your question and your screenshot - you are now using the VA search profile for both Search and the VA. Your screenshot has an "ask a followup" link -that's an indicator that you have enabled "Enhanced Chat".
If you look at your portal page (portal_enhanced_chat_on), you might see a warning that Enhanced Chat is now enabled, and the search application is defined elsewhere and you can't access the portal search profile anymore - the search config now lives in your assistant (NAVA_Search_Profile).
Hope that helps!
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3 weeks ago
@Chris Doernbra1 - Now that you are using Enhanced chat, all search on your portal is the NAVA Search profile. Instead of having to maintain 2 search elements, we unify the approach and use just 1 search application (which is tied to one search profile). Yes, you will have to make the change to your NAVA Search profile to include the excluded HR content.
Ideally, you don't want to exclude search results from your synthesized response, you may want to look at your AI Search configuration and new tools like knowledge graph can help improve context for your search results.
