Hi,
I'm trying to make sure that all tickets opened by Virtual Agent will go to a Service Desk group.
I'm using create incident topic block and I can't get it to work.
Here is my script:
(function execute() {
var caller = vaInputs.caller;
var short_desc = vaInputs.short_description;
var urgency = vaInputs.urgency;
var desc = vaInputs.description;
if (!gs.nil(caller) && !gs.nil(short_desc)) {
var incDetails = new sn_itsm_va.VACreateINCUtil().createIncident(caller, short_desc, urgency, desc);
vaVars.inc_sysid = incDetails.sysid;
current.assignment_group.setDisplayValue('Service Desk')
}
})()
Thanks for the help!
