Unexpected response from Agentic AI

[deepaktomar]

Hi All,

I am working on a Agentic AI use case just to show resolution steps for a incident. I created AI Agent for this to retrieve existing incident and suggest resolution. Till yesterday it was working fine and gave right response. But today when I tested it is showing unexpected response. Earlier Knowledge finder used to read article from knowledge base but today it is not even reading the articles which exist. 

Regarding
Deepak Tomar

[Dr Atul G- LNG]

Hi @deepaktomar 

Thinking loud, try to repair / update the plugins once. 

[Paulsylo]

Looks like the AI agents are need a reset. Go to the Testing mode and see by doing a testing on knowledge article. Check the "AI agent decision log" to understand more on the results.