Assist consumption by AI Agent

[ayman_h]

Hi,

I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. 

I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions.

Is anyone able to help direct me to the table or indicator source that holds the assist usage data?

Regards,

Ayman

[Hemanth M1]

Hi @ayman_h ,

will this help?

https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/subscriptio... 

[ayman_h]

Thanks @Hemanth M1 thats helpful. I have also stumbled upon the table GenAI Usage log (sys_gen_ai_usage_log), which provides some insights on the usage and the assists consumed.

Although, there is no indication on the AI Agent that was used.

[rpriyadarshy]

This is what i see from Service-Now.

As of Now I Do Not See any Point in Service-Now which is exposed to Us which MAPS and AI Agent Run vs How Many Assist It Uses.

System Topic AIA AGENT INVOKER is the One which Triggers the Agent and see some Values against it in - sys_gen_ai_usage_log   Table.

Regards

RP

[PaulSylo]

HI @ayman_h 

As you navigate the right path - sys_gen_ai_usage_log  for all GenAi Logs, doesn't this field "Assists" not giving you the assist consumed? 

In the above example, you can easily see how many assists as been consumed for this usaging the NAP and generated the AIA Agent to find the details.