I want to build a custom skill that whenever a customer sends us an email. The process would work as follows: 1. The generative AI analyzes the email body to identify the intent and entities. 2. Using the AI search/Skill Kit retriever, it finds the...
Hello Team,I am taking this course - Now Assist for Creator EssentialsHere when I try to install plugins to continue my course & unlock all Assist Features and their skills I see this error message. I go to Now Assist > Settings > Plugins and do Get ...
I am trying to build the Now Assist Skill, but I can't see the usual "RAG" option under the Retriever. Can anyone help me understand how to fix this?ScreenShot:
Hi ServiceNow enthusiasts,I would like to explore the generative AI capabilities like the summarization, generic prompt, etc. using the flow designer. The constraint is that I have to to use a cost-effective method for establishing a connection with ...
Now Assist features were available for products from Vancouver patch 2 onwards. What all are difference between the features that can be seen in Vancouver patch 2 to Xanadu versions in Now assist?
Hi, The Now Assist August release for Xanadu contained several critical issues that support have told us are fixed in the November 24 release. Field validation when filling in an inline catalog item in VA is highly frustrating, as well as topic switc...
Talking about the code generation feature, every video/blog I have seen talks about novice example like thisSuch example is not a wow factor So I am curious to know:1. Who is the target audience of 'code generation' feature? I read somewhere that the...
Does updating the glide.knowman.view_age.days system property impact AI search results and how articles are returned in Now Assist? I know AI search which is the first layer for returned results in Now Assist is determined based on relevancy which in...
Hello! New to the possibilities of this, but am thinking from the end-user/employee center perspective.Could an end-user use the VA to ask "Who takes care of scheduling" or "What department handles lighting?"Any reply is a good reply, lol.
What is Xanadu's AI agent doing that Washington Dc Now Assist won't be able to do now?
How to add custom greeting messages in virtual agent using Now assist latest features. Suppose if a ''user enters Good Morning message at any point of time in the chat'' (not the first auto greeting from the bot), then "the chat bot should intelligen...
Every time I try to do an instance, and try to wake it in a window, it never wakes and I have never been able to do an instance.
Evening all, I'm attempting to improve my project visibility and task tracking. In SNOW I have linked a few Changes to their Project sub-task. I would like to display a view for a time range that shows the project task and associated change to imple...
Hello TeamAfter installing the Now Assist for ITSM plugin in ServiceNow, a continuous error appears in the system log records. When I open any record in the system log table, the error is displayed at the top.Error:Read operation on table 'syslog' fr...
Hello everyone. Is the performance of Now Assist and its skills affected or slowed down if multiple users use it in the instance?Are there any articles, FAQs, or documentation about this area of Now Assist? If there is one, I would really appreciate ...
