Hello Community, We have a requirement to connect two SolarWinds instances with one ServiceNow instance. First SolarWinds instance: Already connected with ServiceNow using "SolarWinds Alert Integration Plugin" Second SolarWind instance: We require a ...
I was creating a custom skill in now assist skill kit. While trying to add tool i have selected as script but i am not able to select the script include its not showing in drop down.
Hello Team,Need help in modifying the ai search result card layout can anyone please guide me to enlarge and modify the open in new tab button as shown in the below image. i have tried modifying the view template in evam definition.please guide ways ...
Hi All, I installed now assist for creator app and i activated the kill to generate flow , code and catalog item. But still i am not able to see that while trying to use it. Not getting option of now assist prompt in flow or catalog item.Do i need to...
incidents should not be marked as "Resolved" unless there are work notes explaining the resolution.
I have created one read ACL on database view but it is not executing. Any idea?
Hi All,What are the methods to debug Now Assist skills?I have enabled Chat Summarization skill, but it doesn't summarize all the interaction records.Are there are debugging guide/steps in general for Now Assist skills? Thanks,Vijayalakshmi P
ITSM Incident Prioritization: Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and im...
Hi Team, Which OOTB LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently? can anyone tell?
Hi Team, There is one feature that enables you to stop converting kb articles into actionable steps if you are restricting it with sys_property called "sn_ais_assist.u_kb_encoded_query" by adding proper, I have done the same but still it is convertin...
We are currently seeking ServiceNow partners for a recent research study to gain insights into your organization's structure, specifically regarding the implementation of AI and ServiceNow's Now Assist. Understanding your experience is crucial for ...
Hello there,When a Problem is Fixed/Resolved, there is an OOB business rule that populates the Resolution Notes in of the related Incidents. The default text is "Related problem PRB0040002 closed. Please see additional comments for fix notes", and th...
We're currently looking at switching on the ServiceNow AI search and the Virtual Agent Now Assist and have run into some issues with how it performs with our knowledge and catalogue items. We've since worked out that it doesn't have the capability to...
I want to add the unsubscribe link in the outlook calendar invite notification . I had used {notif_unsub} in the notification email body but it is coming in html code in email invite. it is not forming unsubscribe link. Please help
