Automated Daily record Creation and Assignment

[michaelmeal]

I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit. 

The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it to the admins for them to fill it out.

Sounds simple right, The form wont populate. It just creates a RITM and doesnt have any of the fields or anything at all in reality. 

All I want to do is have the form that I have created (Daily backup checks) automatically appear in the administrator incidents/job queue everyday. Every attempt I have had so far to do this always ends up doing some weird and totally incorrect thing that is irrelevant to what I need to do.

Can someone point me to a step by step guide of EXACTLY what I need to do because I just need to get this done and I am sick of spinning around in circles getting nowhere with endless broken links and AI taking me down irrelevant rabbit holes. 

Thanks for any help you can provide. 

[Ankur Bawiskar]

@michaelmeal 

if it's a catalog item and you are using flow then you should use "Submit Catalog Item Request" flow action and then variables will also get populated

Submit Catalog Item Request action 

OR

If you are using Scheduled job then you can use CartJS API to submit that and it will generate REQ and RITM

CartJS - Scoped 

Understanding sn_sc.CartJS() in ServiceNow: Its Importance and Use Cases 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[michaelmeal]

Thanks Ankur for your response. 

It is a catalog item, I have used the flow and triggered for 0700 daily. however it opens in SNOW like this: 

All I want it to do is open like a request does so i can fill out the questions and submit the form as per normal. Like the picture below (obviously cut off to not expose identifying features but you get the point hopefully): 

Please let me know the best way you think I can achieve this and thanks once again for your help

[Ankur Bawiskar]

@michaelmeal 

you want REQ and RITM to be auto generated right as per your question?

OR
you want a placeholder record to be created daily so that someone manually fills the form/catalog item?

what's your exact use-case and how are you generating it currently in 1st screenshot?

You can't add variables to RITM when you create record manually in backend.

the variables are tied up with RITM only when catalog item is submitted.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[michaelmeal]

Hi Ankur, 

I was after the record being created daily and assigned to a group for one of them to fill it out. 

All i am trying to do is have a form already generated and waiting in the admin queue so that they can fill out a form saying they have checked the backups and note some details in a simple form I have created. 

Thanks for any help you can provide.