Automated Daily record Creation and Assignment
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2 hours ago
I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit.
The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it to the admins for them to fill it out.
Sounds simple right, The form wont populate. It just creates a RITM and doesnt have any of the fields or anything at all in reality.
All I want to do is have the form that I have created (Daily backup checks) automatically appear in the administrator incidents/job queue everyday. Every attempt I have had so far to do this always ends up doing some weird and totally incorrect thing that is irrelevant to what I need to do.
Can someone point me to a step by step guide of EXACTLY what I need to do because I just need to get this done and I am sick of spinning around in circles getting nowhere with endless broken links and AI taking me down irrelevant rabbit holes.
Thanks for any help you can provide.
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2 hours ago
if it's a catalog item and you are using flow then you should use "Submit Catalog Item Request" flow action and then variables will also get populated
Submit Catalog Item Request action
OR
If you are using Scheduled job then you can use CartJS API to submit that and it will generate REQ and RITM
Understanding sn_sc.CartJS() in ServiceNow: Its Importance and Use Cases
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader