Automated tests fail submitting form since we installed Now Assist on ITSM

loicthery · ‎03-11-2025

Hello,

All my automated tests using "Submit a form" action fail since we installed Now Assist.

I found out the actions "Submit" and "Save" are differents from the standard, ie. before the Now Assist features are not installed.

Is there a way to make them work again without changing steps?

Regards,

Loïc

Dr Atul G- LNG · ‎03-11-2025

Hi @loicthery

ATF can be used for standard forms and workspaces, but it's not compatible with Now Assist as of now. You can use Now Assist to write test cases, but you can't test them via ATF.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎03-11-2025

Hi @loicthery

You can watch the latest episode, which tell what's coming in ATF :

https://www.servicenow.com/community/upgrades-and-patching-events/eb-p/upgrades-and-patching-events

https://www.servicenow.com/community/upgrades-and-patching-events/ask-the-experts-atf-to-the-rescue/...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎03-11-2025

Hi @loicthery

I was attending the ATF session, and I shared your post with the experts here. Hopefully, we will get some updates soon.

@Oluyinkaoginni Please share your thoughts.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Oluyinkaoginni · ‎03-11-2025

Hi @loicthery could you open a case so we can triage this. This looks like a one-off situation, could you share the case number directly with me so I can follow-up.

I'll make sure to update this thread on our findings but at the moment, we do not have any reported issue related to this.