Autopopulate fields on RITM/SCTASK

[Zubair Alam]

Hello Techies and Enthusiasts.
Please help me with this requirement. 
How can we autopopulate the RITM/SCTASK fields for Configuration Item/Affected Customer values from the ticket selected on a catalog item form variable as shown below. 
All suggestions are greatly appreciated. Thanks. 

[Ankur Bawiskar · Accepted solution]

@Zubair Alam 

is that Ticket Number referring to cmdb_ci table?

what's your exact requirement?

You want to populate those 2 catalog variables based on Ticket number selected?

If yes then check this

Auto-populate a variable based on a reference type variable (Utah) 

If not then what's your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Medi C]

Hi @Zubair Alam,

On the Short Description and Long Description variables.

Go to "Auto-populate" section  

Select "Associated Ticket number" as Dependent question

Select "Short Description" / "Description" in Dot walk path as per the variables

[Medi C · Accepted solution]

Hi @Zubair Alam,

Please follow the instructions I shared to Auto-Populate your fields. I believe I have answered your query in first place.

[Zubair Alam]

@Medi C Thanks for all the help. It worked for me. 

[Ankur Bawiskar · Accepted solution]

@Zubair Alam 

is that Ticket Number referring to cmdb_ci table?

what's your exact requirement?

You want to populate those 2 catalog variables based on Ticket number selected?

If yes then check this

Auto-populate a variable based on a reference type variable (Utah) 

If not then what's your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.