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Best Approach to Enable the Create Knowledge Button for Incidents in CSM/FSM Workspace

Jeenet1
Tera Contributor

yesterday

Hello experts,

 

What is the best way to make the Create Knowledge button available for Incident records in the CSM/FSM Configurable Workspace? 

 

Out of the box, the Create Knowledge action is available in the Service Operations Workspace, but it is not available in the CSM/FSM Configurable Workspace.

 

Thanks in advance!

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