Can we make AI Agent to auto populate assignment groups for Incident Management ?

Balakrishna_ABK
Tera Guru

yesterday

Can we make AI Agent to auto populate assignment group for Incident Management.

I can see there is no OOB Agentic workflow for this.

Balakrishna_ABK_0-1768979790277.png

 

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Dr Atul G- LNG
Tera Patron

19m ago

I would suggest using Predictive Intelligence or the Assignment Rule, since once the AI is triggered, the assignment rule will run based on the conditions and populate the group accordingly. @Balakrishna_ABK 

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