Case summarization not showing in Workspace UI

AnishG
Tera Contributor

3 weeks ago

Hi Everyone, 

I am trying to activate Case Summarization skill In Now Assist. After enabling the skill on my case table, the summarization widget is not showing up on Workspace UI. Any suggestions, what could be the issue?

Note: There were 2 related plugins to be updated which I already updated still no luck.


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AnishG
Tera Contributor

3 weeks ago

Thanks, We already have it enable in classic UI and it works fine there but its not showing up in workspace

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