Chat reply recommendation stays in draft

[jean-pauldehaas]

Hi,

i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: 

in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active.

any ideas ?

[GlideFather]

Hi @jean-pauldehaas,

maybe a silly question, but the screenshot you shared has clickable button "Activate skill" which makes it look like it was not yet activated... if you click it, what happens?

If nothing happens, consider repairing the plugin (navigate to plugins, search it and there's Repair plugin button) and/or create a Case for ServiceNow team for assistance if you have the access to it:

https://support.servicenow.com/now