why now assist isnt generating a preview of template on sample for manage duplicate ci skill

[richa_bhardwaj]

while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"

Preview not generating for deduplication tasks in ServiceNow. I want to select a sample deduplication task and preview the results before applying a template, 

instead it should be like the below as instructed in the docs:

please help on same.

[abirakundu23]

Hi @richa_bhardwaj ,
In which instance are you trying ? is it  OOB skill or custom skill ? If it is customer instance then i would suggest to create Now support ticket to check with HI team.

Please mark helpful and correct answer if it's worthy for you.

[richa_bhardwaj]

Hi @abirakundu23 ,

thanks for responding!

It is an OOB skill (CMDB-Manage duplicate CI's), using demo instance for same.

Regards,

[abirakundu23]

Hi @richa_bhardwaj ,
Ok, if it's organization demo instance then you can check with HI team for the same as well.

Please mark helpful and correct answer if it's worthy for you.

[abirakundu23]

Hi @richa_bhardwaj ,
Please follow the product doc : 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/configuration-manag...

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-s...

Please mark helpful and correct answer if it's worthy for you.