Configuring knowledge cente

Juhi Chawla2
Tera Contributor

6 hours ago

HI All, 

 

I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge coverage table . But for all it says is knowledge gaps is "False" . Therefore no data is showing in the knowledge center . Has anyone done something like this . Please help me . 

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Dr Atul G- LNG
Tera Patron

6 hours ago

Any screenshot?

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Juhi Chawla2
Tera Contributor
In response to Dr Atul G- LNG

4 hours ago

JuhiChawla2_0-1771327485395.pngJuhiChawla2_1-1771327505807.pngJuhiChawla2_2-1771327565269.png

Do let me know if you want any other screenshot ?

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SohamTipnis
Tera Guru

6 hours ago

@Juhi Chawla2, maybe this can be helpful.

 

https://www.servicenow.com/docs/r/servicenow-platform/knowledge-center.html

 

If you find my answer useful, please mark it as Helpful and Correct ‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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